MoGo Pro+ Manual

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Halo Manual

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H2 Manual

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FAQs

Where is the serial number located?

(1) The 12-digit SN number is usually on the bottom of your projector;

(2) Or you can find it in system info: System Settings > System Information > Serial Number

Can I switch to the global version if I have a Chinese projector?

For a more convenient and better user experience, we have a global version for overseas customers. This system is completely different from the Chinese version. To avoid any possible compatibility issues, booting issues or system crashes, please don’t switch the firmware between these two versions. XGIMI is not liable for the above issues.

How large can XGIMI project?

The projection ratio is the ratio of the distance between the lens and the screen and the screen size; when the distance between the lens and the screen is the same, the smaller the projection ratio, the larger the projection screen. 254 cm to 3 meters. H2: 1.2: 1 (30-300 ”) MoGo Series: 1.2: 1 (30-100 + ”), Halo: 1.2: 1 (30-300”)

How to pair with the Bluetooth remote control?

Place the remote control within 10 cm of the device, press the “return” and “home” buttons on the remote control at the same time, release buttons when the indicator light flashes continuously. After hearing a “ding” sound, pairing is successful. If pairing fails, exit pairing mode and wait 30 seconds before following the above steps to pair again.

Does the XGIMI Assistant App feature a remote control function?

Yes, it does. The XGIMI Assistant app can work as an alternative remote control, it also features a number of additional useful functions. Step 1: Download XGIMI Assistant on your phone Step 2: Connect your projector to the same Wi-Fi signal as your phone Step 3: Open the XGIMI app on your projector to search for the closest device or scan​ the QR code on your projector.

Can I connect my external speakers to XGIMI?

Yes, you can connect your external speakers to XGIMI via HDMI (arc), Bluetooth and AUX jack

Can I mirror the screen of my device on XGIMI?

Yes, there are many ways for you to stream content from your device to XGIMI projectors. 1. With Wi-Fi, make sure your device and XGIMI projector are connected to the same Wi-Fi, then mirror the device via Airplay, DLNA, XGIMI Assistant (Android device), Miracast; 2. Without Wi-Fi, turn on the hotspot function (H2/Z6), connect your device with the XGIMI hotspot in the Wi-Fi settings for your device. Then mirror the device via methods mentioned in 1; 3. Wired: HDMI;

Will XGIMI projectors work with other external devices like hard drives, laptops, TV boxes and PS4s?

Yes, you can connect them to your XGIMI projector via the USB or HDMI port.

Return Policy

If you would like to return and exchange our product, the product must be:

1. bought from XGIMI NEW ZEALAND official site (https://www.xgimi.co.nz) AND

2. entitled to our warranty programme, we only provide exchange if you found damage upon receival. Please notify our customer service team through email (info@xgimi.co.nz) or call us (+6422 6066 899)within 7 calendar days (please refer to the Product Warranty Programme). Otherwise, the product may not be able to arrange an exchange. AND

3. still within warranty period (please refer to the Product Warranty Programme). And

4. still in its original condition, with the original invoice, packaging, tags, and all inner contents mentioned in the box/user guide, it may include but not limited to charging cable, user manual, accessories, etc.

Return cost will be borne by customer.
Please return the product in person to the location we offered.
Products can be returned only in the country/region in which they were originally purchased.
Failure of following any of the above terms may lead to longer process time or we may not be able to offer an exchange.