
SHIPPING & DELIVERY Policy
Products in brand new, unopened condition with full original packaging may be returned for a full refund for any reason within 14 days of the date the item was delivered to the designated shipping address.
We will replace your product if the original item had a manufacturing defect within 14 days of the date the item was delivered to the designated shipping address.
Please contact info@xgimi.co.nz first for detailed guidance on return and exchange. Once the returned item arrives back in the XGIMI warehouse for inspection, we will start the refund or exchange process.
Return & Exchange Requirements
Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase. This product is covered by the Customer Charter . This product also comes with a manufacturer warranty.
The product must be returned in a brand new, unused condition with the full original packaging.
Return items must be shipped to XGIMI designated shipping address.
Returns must include all accessories.
For non-quality warranty claims, the buyer is responsible for shipping costs, XGIMI will refund the cost of the product itself.
Please contact us with the following information for verification:
12-digit serial number (you can find it at the bottom of the unit)
Invoice or receipt includes purchasing platform and date
Detailed problem description
XGIMI shall have the right to reject the return if the product does not meet the above requirements. For purchases not made directly on XGIMI’s official website, please contact retailers or platforms to refund or exchange.
What is the restocking fee?
No restocking fee
How much will customers pay for return delivery?
Actual cost of return shipping
WARRANTY POLICY
XGIMI warrants the XGIMI brand hardware product purchased on the XGIMI official website against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase. If you have any questions about claiming your warranty, please contact us at info@xgimi.co.nz.
Warranty Claim for Quality Issue Within ONE (1) YEAR
For quality-related warranty claims, items will be replaced with a factory refurbished unit of equal value.
Warranties on all replacements follow the same warranty timeframe of the original defective item
Please contact us with the following information for verification, please note more types of proof of purchase and problem may be required such as videos or pictures for identifying the product
12-digit serial number (you can find it at the bottom of the unit)
Invoice or receipt includes purchasing platform and date
Detailed problem description
Buyer in the following situations will cover shipping costs:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Not Covered Under XGIMI Warranty
Items purchased from unauthorized resellers.
Products without sufficient proof of purchase.
Lost or stolen products
Products that have expired the warranty period
Non-quality-related issues (after 14 days of purchase)
Repaired or disassembled by 3rd parties other than XGIMI.
Damage caused by force majeure such as accident, disaster or war.
Damage caused by misuse behaviours, misuse behaviours include:
Collision and burning accidents caused by human-made but not caused by product quality problems occur.
products that have been modified, repaired, or upgraded firmware on one’s own or by a third party not authorized by XGIMI.
Damage caused by modifying, repairing, or upgrading firmware on one’s own or by a third party not authorized by XGIMI.
Damage caused by other accessories used simultaneously with the product but not included in the product packaging.
Damage caused by using without following instructions.
The serial number, factory label, warranty certificate and other marks on the product are torn or altered
Damage caused by misusing, collision, dropping, extreme temperatures, negligence, abusing, fluid intake, dampness, accident, alteration, incorrect installation, and operating devices improperly.
Contact Us
If you have any questions about our Return & Refund policy, please contact us
Email: info@xgimi.co.nz
Address: 31 Northside Drive, Westgate, Auckland, 0814, New Zealand
Phone: +64 22 606 6899