SHIPPING & DELIVERY POLICY 

XGIMI NZ uses various couriers such as NZ Post, New Zealand Couriers, Mainfreight and Toll for deliveries. All parcels will be delivered to the provided address. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to accept for the parcel, courier services will contact you to arrange another time for delivery during normal business hours.

Shipping Charge 

XGIMI NZ оffеrѕ a ѕіmрlе аnd ѕtrаіghtfоrwаrd ѕhірріng роlісу. Delivery charge is from $10.00 per order.

We keep you updated

You will receive an email confirming your order details, including shipping and delivery estimates for each item. As soon as your item is prepared for shipping and leaves the warehouse, you will receive an email with carrier and tracking information. Your tracking number, the time and date your order was placed, its status, the shipping method used, the anticipated shipping and arrival dates, and details on any packages that have already left the warehouse will all be displayed.

Estimated Delivery Time 

Country	Handling Time	Transit Time
New Zealand	0 – 2 Days (Mon – Fri)	2 – 3 Days (Mon – Fri)

Order cut off Time: 17:00 (GMT+12:00) New Zealand Standard Time (Auckland)

HOW LONG DOES DELIVERY TAKE?

The time it takes for a product to leave the warehouse is known as the dispatch time. For every product, it differs. On the product page, a dispatch time estimate is provided as seen below. Your address will be used to notify you when your order ships out of the warehouse. To estimate the time following dispatch for delivery, please see the table above. Arrival time Depending on the partner warehouse’s location and your delivery address, delivery times can vary. The delivery time estimate in the subsequent table is provided simply as a guide.

WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?

Our shipping partner will leave a notification at your house outlining an alternate delivery arrangement if you did not choose the option to leave the item in a secure area near your home. The courier should deliver the package close to your house if you authorized us to leave the item there.

TRACKING  INFORMATION

After placing your order, you will get a confirmation email with your tracking number within 24 hours. Please be aware that since information is updated in real-time, it takes a few hours for tracking information to refresh. Please get in touch with the courier directly if you have a problem with your delivery details or tracking number as we have very little control once your package has left our facility.

If you have any other question about our shipping policy, feel free to contact us 

Address: 31 Northside Drive, Westgate, Auckland, 0814, New Zealand

Email: info@xgimi.co.nz

Phone: +64 22 606 6899